L8X Wifi Mesh Lcd Smart Switch

A: Payments for sample orders are 100% upfront. For bulk orders, we generally operate on a 30% deposit before production and 70% balance before shipment. Our accepted methods of payment include T/T, PayPal, and Western Union.

A: We offer several shipping options including express delivery, air transport, sea freight, and train transport (particularly to European destinations). The choice of logistics depends on the urgency, volume, and budget of the order.

A: In general, orders typically process within 12-24 hours (except weekends and holidays), and transit time is typically 2-10 business days.

A: Yes, we encourage requesting samples before making a large purchase to ensure satisfaction with the quality. Samples are typically free for regular customers but may require payment upfront for new clients, which can be negotiated.

A: Our warranty service involves a straightforward process where the customer provides evidence of the defect via photos or videos. After verifying the claim and determining the defect was caused by a manufacturing error, we will ship replacement products at no additional cost to the customer.

A: Our product warranty varies from a minimum of three year to a maximum of five years, based on the specific product line and quality tier.

A: You must report any damaged or missing items within 3 business days of receipt by contacting us at contact lanbon@lanbon.cn. You also must keep the original box & packing material in the event the shipping carrier requires an investigation or if we require you to ship the original item back. In some cases, we may need a customer’s help to confirm why this is happening. We appreciate your cooperation and patience through this process.

A: Yes, we offer comprehensive customized design services as part of our OEM and ODM solutions.